Our Policy

-ALL purchases are applicable for returns or exchange within 7 days of delivery date.

-Buyer is responsible for return shipping cost.

-Product must be in 'like new' condition, unless otherwise discussed and agreed upon prior to return.

-Holy Cow Organix retains the right to refuse refund in the case of the product being used upon receipt.

 

PRODUCTS WITH A DEFECT/ISSUE;

-If a product is defective or has been damaged during shipping, please email us with pictures of the issue. 

-If a product has been damaged during shipping, we require pictures in order to send a replacement product. Once we have talked to you, your replacement will be sent out as soon as possible.

 

Other -

-ALL orders are shipped to the address provided, if address needs to be changed we ask that you contact us immediately so we can fix it before shipping.

-In the case of the buyer providing the wrong address, buyer will be responsible for any additional shipping costs.

-In the event of any loss of missing packages within the USPS system, buyer is responsible for filling out a missing mail report, filing claims, or contacting their local post office for further assistance.

-Holy Cow Organix retains the right to cancel any order, accompanied with a refund.

-We are a small home-based business. Please note that we work with many herbs & oils. "May contains" statements are true for all our products.